▼

Backflow Prevention

Show All Answers

1. What is backflow, and why is it dangerous?

Reversal of water flow from an unapproved source to the public water supply. Backflow can carry pollutants and contaminants back into the public water system.

2. What is an unapproved source?

Any water source NOT approved by NC Department of Environment, Health, and Natural Resources (NCDENR) for quality and safety. This includes some residential and commercial connections.

3. Why is the backflow program needed?

In accordance with the Federal Safe Drinking Water Act, North Carolina Administrative Code, NC Plumbing and Building Codes, all water suppliers shall have a program to eliminate potential and actual cross-connections.

4. What is a backflow prevention (BFP) assembly?

A mechanical device that separates approved and unapproved water sources, which prevents contamination in a backsiphon or backpressure situation.  They are the property and responsibility of the lot owner.

5. What systems require backflow prevention devices?

Backflow devices are required, but not limited to the following:

• Residential and commercial lawn irrigation systems
• Fire suppression systems
• Chemical plants with industrial manufacturing
• Medical and dental treatment facilities
• Commercial facilities
• Pest control buildings
• Schools
• Swimming pools
• Other establishments that, by building code, use equipment that potentially causes backflow and those listed in the Town backflow ordinance.

6. Who can install or test a backflow preventer?

Only technicians who have passed a North Carolina approved certification course may install, test, or maintain backflow preventers.

Link to Certified Testers.

7. Who is subject to the backflow ordinance?

All customers connected to the Town of Southern Pines water distribution system.

8. Does my backflow preventer need to be placed in an enclosure (hot box)?

Yes, all exterior RPZ backflow devices are required to be in a protective, above-ground box.

9. How often does my backflow device need to be tested?

Upon installation or reinstallation, after any maintenance, and annually thereafter. If you remove your backflow device for the winter, it must be retested after it is reinstalled.

10. What do I do with the test results?

Residents should keep a copy for themselves, and ensure that the backflow technician contacts BSI Online and have the test data placed in their online system.

PHONE: 1-800-414-4990
FAX: 1-888-414-4990
EMAIL: bsionline@backflow.com

After your information is in this database, residents will be assigned their customer confirmation number (CCN). They can use this number to ensure their device is listed on the BSI website.

11. Where do I install the backflow preventer (BFP)?

Devices must be installed within ten (10) feet of the domestic water meter. If you have a designated yard (irrigation) meter, the BFP must be installed within ten (10) feet of the yard meter. Some exceptions may be allowed for fire suppression systems or where installation is not feasible due to facility design. ALL exceptions will be reviewed by Town officials to make FINAL determination.

12. If a new service connection requires a backflow preventer, but it is not installed yet, will a meter be installed?

Yes, but once the meter is installed, the customer has 90 days to return backflow test data to BSI Online.

▼

E-Books & E-Audiobooks

Show All Answers

1. What is an eBook?

An eBook is short for "electronic book." It is an electronic version of a traditional print book that can be read using a computer, tablet, or eReader.

2. How do I access eBooks?

You may access the library’s eBooks collections from the library’s public Internet computers or as a remote user from any other location (ex. from home or office). You can also access e-books through the North Carolina Digital Library site. You will need your library card number and your pin number to access these resources.

3. Do I need any special software in order to view eBooks?

North Carolina Digital Library (NCDL) uses the OverDrive Media Console software or application to access their e-books. Also, an Adobe Digital Editions account is required before you will be able to download eBooks. If either program is not installed on your computer you will need to install it before using NCDL. You can download the software free of charge from the Adobe Digital Editions and OverDrive websites.

4. How do I authorize the OverDrive app with an Adobe ID?

"Authorizing" the OverDrive app allows you to download DRM-protected eBooks. The OverDrive app requires you to sign in when you first open the app, which automatically authorizes it. If you’d like, you can change your authorization (after you sign in) to use an Adobe ID instead. View the Overdrive help article for more details.

5. Why am I getting an error when trying to download part of my eAudiobook on my iPad or iPhone?

If you’ve tried downloading an audiobook to the app Bookshelf, but you get a prompt saying part 1 isn’t downloaded, use the steps in this Help article to manually start downloading its files. View the Overdrive help article.

▼

Library

Show All Answers

1. How do I obtain a library card?

A photo ID and proof of residency or property ownership within the town limits of Southern Pines are required to obtain a card at no charge. A valid driver’s license, utility bill, or tax notice with your name and current street address are acceptable. After an application form is completed, the card will be issued and may be used immediately.

2. What if I live outside the town limits of Southern Pines?

Southern Pines residents support the library through their taxes. Nonresidents pay a fee for a library card that approximates what residents pay annually per capita through taxes. Four options exist for purchasing a membership (fees adjusted every October):

• Full Access Card - for use of the full collection and services
  • $60 for 12 months
  • $30 dollars for 6 months
• Limited Access Card - for use of the juvenile and young adult collection and services
  • $20 for 12 months
  • $10 for 6 months

3. When can I check out library materials?

You can check out library materials immediately after obtaining your card.

4. How many items can I check out?

There is not a limit as to how many books, audiobooks, or magazines may be checked out to a borrower. Only 2 Book Club Kits and 3 DVDs may be checked out by a patron at one time. 

5. How long can I keep the library materials?

All materials may be kept for 3 weeks with the exception of Book Club Kits, which may be kept for 6 weeks.

6. What if I need to keep the library materials longer?

All materials may be renewed 1 time for an additional 3 weeks. Items will automatically renew on their due date, unless another patron has requested the item, you have reached the fine limit, or the item has already been renewed once.

You may also renew materials online using the library catalog, or by telephone when the library is open. Please be prepared to give your library card number and the titles of the books you wish to renew.

7. What if I don’t return the materials on time?

The overdue charge is $0.10 per item per day, except for Book Club Kits which are $1 per item per day. 

8. What if I can’t find the materials I want?

You may place a hold on items which are unavailable and be notified by email or text. Books may also be requested from other libraries through the Interlibrary Loan system. The charge per item is determined by the return postage cost and the lending library’s fee.

9. In addition to checking out materials, how may I use my library card?

When you register for your card, you will be asked to choose a personal identification number (PIN). Your library card number and PIN may be used to: 

• Sign up for a computer in the library.
• Place monetary funds into an account to use for printing at library computers.
• View your account, place holds on items, and renew materials online using the online catalog.
• Access subscription online resources from the library website.

10. What if I forget my library card?

You must present your card each time you wish to check out materials or use a computer. We will be happy to hold items for you at the circulation desk until you return with your card.

11. May I loan my card to someone?

Only the person to whom a card has been issued may use that card.

12. Can I place a hold from home?

A hold request may be placed online using your library card number and PIN. To place a hold, search for the title(s) of interest in the library catalog. When the title is displayed, select the “Place Hold” button. The request form will be displayed. After entering your library card number and PIN, select the “Submit Hold” button. To ensure that you get the next available item, make sure to keep the "I want the first available copy" option selected. You will receive a test message or email notification, depending on your notification set-up, once the item(s) arrives. The item(s) availability will also display on your online account as "Arrived" once it is ready to be picked up. Holds will be available for pick up for up to 7 days, and a patron may only place 5 item(s) on hold at a time.  

13. What is a PIN and how can I get one?

A personal identification number (PIN) consists of four numbers that have meaning for you and are easy for you to remember. Having a PIN will enable you to access your library account online, renew items, place holds on materials, or access subscription databases from home. If you have never chosen a PIN, library staff must assist you the first time, either in person or over the telephone. Because your account information is confidential, you must provide your card number.

14. I’ve forgotten my PIN. What should I do?

If you forget your PIN, you must call or visit the Library and choose a new four digit number.

15. How do I receive email or text notifications for my library account?

The Southern Pines Public Library (SPPL) has a service that allows you to sign up for notifications for your library account. Cardholders can get these notifications via email or text. This means that cardholders will now have the option of having email or text messages sent to remind them when items are due or overdue, and to notify them when items on hold have arrived or been canceled. Library staff members may help you set up your notification preferences, or you may do it yourself by logging into your online library account.

16. Why am I not getting my email notifications?

There are several reasons why your email notifications may not be working. One reason may be due to your email provider. Some email accounts automatically place emails in a spam or junk folder. Check both of these folders in your email account if you are not getting your notices.

Another reason may be due to a technical glitch with Yahoo. Patrons using Yahoo as their email provider may have troubles getting email notifications due to this glitch between our email service and Yahoo. We have not found a solution for this issue at the current time.

A final reason may be because your email notices have been canceled. See "Why has by email notification been canceled?" below.

17. Why has my email notification been canceled?

When emails are returned or bounced, the staff puts a note into the patron’s account. Once staff receive two returned email notices, notices are canceled for this account. If you are no longer receiving email notifications, please see a Library staff member for help.

18. How do I send a print job to the Library's printers?

With our new MobilePrint Service™, you can use your personal computer or mobile device to print to the library’s printers from anywhere. Simply submit documents for printing and come to the library to release and pick up your document using your library card. View Mobile Printing instructions.

19. What is the Southern Pines Public Library's Strategic Plan?

The Southern Pines Public Library Strategic Plan 2020/2025 is a plan outlining methods to improve library services for patrons. The plan was created by library staff members and approved by Town Council in August 2020. It was submitted to the State Library of North Carolina in October 2020.

▼

Planning Department

Show All Answers

1. What do I do if I have a question or information request?

The first thing you should do is check our online resources for the answer to your question. Our interactive mapping site, the Unified Development Ordinance (UDO), and the Code of Ordinances can help answer many questions related to zoning and regulations.

If you cannot find what you are looking for, please contact the Planning Department at 910-692-4003 and speak with our staff before submitting a formal information request.

2. How do I stay up-to-date regarding planning happenings within the Town?

In addition to the information we provide here on the site, the Town maintains an e-mail list that we call our ‘Sunshine List’. The list receives notifications about upcoming hearings and decisions. If you would like to be added to the Sunshine List, please sign up for the website notification and click the Notification Center checkbox.

3. How can I find agendas and minutes from Board meetings and public hearings?

Meeting agendas and Minutes of Town Council and volunteer board meetings are posted on the Town website regularly.

Agendas and Minutes

4. Are there are entities that can impact a decision on zoning for my site?

In addition to the Town of Southern Pines and Moore County, the following entities may have input and/or be able to assist with your request:

TARPO (Triangle Area Rural Plannning Organizations) is primarily involved when a potential site’s transportation needs impact the region, along with the NCDOT.

RLUAC (Regional Land Use Advisory Commission) monitors and has input on sites that may impact Fort Bragg

US Fish & Wildlife manages the regional habitat for a number of endangered species that make their home in the Sandhills.
US Fish and Wildlife

5. How can I find more information on regulations affecting the Historic District?

Construction, demolition, and renovation buildings in this area must be approved by the Historic District Commission. View a map of the Historic District.

6. What is the Unified Development Ordinance (UDO)?

The Unified Development Ordinance is a section of the Town’s Code of Ordinances that governs the town's zoning structure, building codes, and development. It is designed to implement and be consistent with the goals, objectives, policies, and strategies of the Comprehensive Long-Range Plan which was adopted in 2010 as a 20-year guide to Town development. The Plan and UDO give special emphasis on development of the downtown historic district and the West Southern Pines neighborhood.
View more information on the UDO.

7. What is the difference between the UDO and the Code of Ordinances?

The UDO applies not only to the area within the Town limits but also the Town's extra-territorial jurisdiction (ETJ). Other than the UDO section, the Code of Ordinances applies within Town limits only. For a map of Town limits and the ETJ, please view the Town's interactive mapping site. 

Unified Development Ordinance

8. How can I find out more information about the UDO?

Please visit the website the Town has set up specifically for updates, maps, and further information on the UDO. Unified Development Ordinance

9. How can I find out about zoning?

You can find a complete zoning map for the new UDO below, while referring to the explanations of zoning codes in this section of the UDO. We also encourage you to use our interactive mapping service to explore zoning in the Town and its Extra-territorial Jurisdiction (ETJ).

Zoning Map

10. What are the rules about signage?

View up-to-date signage ordinance.

Signage ordinance in Section 4.6 of the UDO

11. How do I find out if my land is affected by endangered species or conservation regulations?

Please contact the local US Fish & Wildlife Service office regarding development in areas where an endangered red cockaded woodpecker habitat may be located.

US Fish and Wildlife

12. When are public hearings and how can I participate?

Public hearings are announced with signage at impacted sites. They are also are announced in the local newspaper, on the website, and via our Sunshine List. Sunshine List

13. What does public hearing sign look like and what does it do?

The ‘big Z’ signs you see help alert the public that something may be changing about the assigned site that does not fall within the existing allowed uses. If you see a sign like this, you can get some very important information from it: What property is affected, what zoning change is happening, and when the public hearing is taking place. The public hearing gives you and your neighbors a voice in the decision-making process, whether for or against. If, after reading the sign, you are still unsure what is happening, please feel free to call our staff.

14. What does the Planning Board do and how I can participate?

The Planning Board is a volunteer board supported by Planning Department staff that advises the Southern Pines Town Council on planning matters. It conducts studies related to the Town's growth, development, and redevelopment, and makes recommendations to the Town Council based on its findings and on the experience of its members. It also interprets the standards of the zoning ordinances and hears individual cases by citizens such as appeals, requests and variance petitions (requests to deviate from typical zoning or regulation standards). The Board is made up of seven members, five of whom are residents of the Town proper and two of whom live in the Extra-territorial Jurisdiction (ETJ). You can get involved by applying to be a member of the Board and/or by attending the monthly Board meeting, where you can find out what's currently happening in the Town's development and have the chance to voice your opinions. The Board meets the second to last Thursday of every month at 6:00 pm at the Douglass Community Center, 1185 W Pennsylvania Avenue. When a seat on the Board becomes vacant, Town Council will consider all applications and notify you if you have been selected to join the Board.

Board Application Form

15. What is the Technical Review Committee?

The Technical Review Committee (TRC) consists of staff members from Planning, Public Works, Fire, Inspections and Utilities.  TRC meetings are held weekly at the Community Development Building, 801 SE Service Road, to review site plan submittals and provide consolidated feedback.  Please contact the Planning Department at (910) 692-4003 for more information.

▼

Police

Show All Answers

1. I want to stay informed about crime and other activities and events taking place in my community. What is the best way to do that?

The Southern Pines Police Department utilizes a community information service known as “NIXLE”. Through the use of technology, information about crime and other activities and events taking place in your community can be sent to your cell phone by text message, by email, or over the web. The secure manner in which this information is distributed ensures that the information you receive can be trusted and is geographically relevant. Your account can be customized so you receive information that matters most to you. There are four types of messages that are broadcast:
1. Alerts (many would refer to this as an emergency type alert)
2. Advisories (less urgent need to know information)
3. Community Information (day to day neighborhood community information)
4. Traffic (localized road closure information).
Join NIXLE for free on the NIXEL website.

2. How do I report a crime, accident or suspicious circumstance?

To report a crime, accident or suspicious circumstance, or for any situation requiring a police officer to respond, contact the Southern Pines Police Department Communications Center. Be prepared to give as much information as possible including location/address, persons or vehicles involved, descriptions and the circumstances of the situation. If it is an emergency, call 911. If not, call the Communications Center at (910) 692-7031. A Police Telecommunicator is available 24 hours per day to answer the call and dispatch the proper officer, unit or agency to assist. Remember to give your name, address and phone number so the officer can contact you for additional information or to update you on the status. Do not hesitate to call the police department for any situation you believe is suspicious or unusual that should be investigated by the police.

3. How do I get a copy of a police report?

You can request a public copy of a police incident or accident report by visiting https://www.sosoftcc.com/sppd, or the Southern Pines Police Department located at 450 W. Pennsylvania Avenue, Southern Pines, NC  28387.

Records Section.

4. I received a parking ticket from the Southern Pines Police Department or the Southern Pines Fire/Rescue Department. What do I do?

If you received a parking ticket for a violation of a Town of Southern Pines ordinance, the owner/operator of the above vehicle must pay a civil penalty of $15.00 to the Town of Southern Pines Finance Department, P.O. Box 870, 180 SW Broad Street, Southern Pines, NC 28388. If the payment has not been received or the charge contested within seven (7) days of the issue date, the fine is $50.00. The Town of Southern Pines reserves the right to take further steps to collect this civil penalty. To contest this ticket, complete the Request for Review of Parking Ticket form and either bring it to the Southern Pines Police Department at 450 W. Pennsylvania Avenue or mail it to the Southern Pines Police Departmant, P.O. Box 330, Southern Pines, NC 28388. You must supply your name, contact information, ticket number, vehicle information, date and location of the ticket.

If you received a North Carolina Uniform Citation for violation of a state or local parking regulation, you must follow the instructions printed on the citation for answering the charge in the Moore County District Court.

The Southern Pines Police Department reminds vehicle owners and operators of their responsibility to ensure their vehicle is parked in compliance with all State and Local Regulations.

5. I would like to research the crime statistics in Southern Pines. How can I get that information?

The Southern Pines Police Department reports crime statistics monthly to the North Carolina State Bureau of Investigation. Crime statistics for municipalities state-wide, including Southern Pines, are available from the SBI website.

6. How do I request “Special Attention” for a specific problem?

Citizens may contact the Southern Pines Police Department to request “Special Attention” for a specific problem, issue or concern. Call the Communications Center at (910) 692-7031 to request a Special Attention. Or, you may provide the information electronically by submitting the Request for Special Attention Form or by speaking with a police officer. Requests for Special Attention will generally be accepted for a period of one week to one month, unless the nature of the request calls for it to be of a specific time period.

7. I would like a police patch for my collection. How do I get one?

Unfortunately, due to the public safety implications of distributing official Southern Pines Police Department patches, we are not able to honor requests for patches from the general public.

8. I am going to be out of town. Will the police department watch my house while I’m gone?

Property owners may contact the Southern Pines Police Department to request an Unattended Property Check for their property. Officers will, during regular patrol as time permits, check the unattended property for any signs of crimes, damage to the property or other issues that should be reported to the property owner. Be sure to leave a phone number where you or your representative can be reached while you are away. Call the Communications Center at (910) 692-7031 to request an Unattended Property Check. You may also provide the information electronically, by emailing the Unattended Property Check form to pd@southernpines.net. This service is designed primarily for property that is normally inhabited, but will be unattended for a specific period of time. Vacant properties will be maintained on this list for a maximum of thirty (30) days.

9. I am opening a new business in Southern Pines. How can I provide contact information to the police department in case of an emergency?

The Southern Pines Police Department will maintain contact information for your business in our computerized records management and dispatch systems. This allows us to communicate better with you or your representative on matters that might affect your business. Complete the Business Contact Form to provide this information. Remember, if any of the information changes, be sure to submit a new form to update the information

10. I would like to do my part to reduce the chance my property will be a target for criminals. Is there anything I can do?

By taking a good look at your property with a focus on crime prevention, the police department can assist property owners with suggestions to make your property less of a target. Contact the Community Services Coordinator at (910) 692-2732 or email to schedule a Security Survey to be conducted of your property. The officer assigned will visit the property to review all aspects of the location and to provide input for physical security or, if a business, policy improvements that the property owner or manager may wish to put into place.

11. I am thinking of having an alarm installed at my home/business. Is there anything I need to know?

The Town of Southern Pines Code of Ordinances regulates fire, smoke, burglary and robbery alarm systems. Please review Chapter 102 of the ordinance for information.

12. I was really pleased with the quality of service I received from a Southern Pines Police Department employee. How do I let the police department know?

Southern Pines Police Department employees strive every day to exceed the expectations of the community. If an employee has done so, we would appreciate hearing about your experience. You can email your comments to us, nominate an employee for the Making a Difference Award, or for more information, read the Compliments or Complaints brochure. Of course, if an employee did not meet your expectations, we want to know that too. The Southern Pines Police Department welcomes the opportunity to review our procedures in light of community concerns and is committed to fully investigating inquiries regarding the quality of service we provide.

13. I need to get my fingerprints taken for a professional license, foster care/child care application, employment application, rental/lease application or for another purpose.

The Southern Pines Police Department will assist citizens who need a documented record of their fingerprints for a professional license, foster care/child care application, employment application, rental/lease application or other required purposes. Persons interested in this service should be aware of the following: - Pursuant to the Town of Southern Pines Code of Ordinances, the fee for fingerprinting is $5.00 The fee must be paid IN ADVANCE at the Town of Southern Pines Finance Department, 180 SW Broad Street, Southern Pines You will be issued a receipt to present to the police department - Fingerprints are taken on Wednesdays between the hours of 8:00am and 10:00am (except holidays) at the police department, 450 W. Pennsylvania Avenue, Southern Pines - An appointment is not necessary; You must bring government-issued, photo identification - If you need fingerprints applied to a specific type of card, you must bring the appropriate card(s). If not, the police department will provide generic fingerprint cards You must complete the top part of the fingerprint card prior to your fingerprints being taken DO NOT SIGN THE CARD. It must be signed in the presence of the officer/employee taking the fingerprints Please contact the Southern Pines Police Department Investigation Division at (910) 692-2732 with any questions.

14. I have a Tow Agency and would like to know how my agency can be included in the department’s rotation list when a wrecker is needed.

Any bona fide towing service within the corporate limits of the Town of Southern Pines or an adjacent municipality (within fifteen (15) miles of the intersection of Pennsylvania Avenue & Broad Street, Southern Pines) may submit a written request, addressed to the Chief of Police, for consideration to be placed on the Master Tow List.

A “bona fide” towing service is an agency or organization whose primary business includes the towing of vehicles for mechanical purposes or due to collision and that owns or has primary control over vehicles and equipment for this purpose (i.e. tow trucks).

Once a request is received, the Chief of Police will determine if the basic requirements are met. If approved, the department Tow Agency Inspector will schedule an inspection to be conducted of the tow agency to ensure compliance with applicable North Carolina General Statutes, Town of Southern Pines Business regulations and police department policies. Tow agency proprietors selected for inclusion on the Master Tow List will be required to sign a Letter of Agreement consenting to abide by appropriate directives from the Southern Pines Police Department, the Town of Southern Pines or other authorized organizations.

15. I am hosting an event in Southern Pines and I would like a police officer to provide additional security. Is that possible?

Police officers are available to assist in a number of ways. If your event is on public property or outdoors, contact the Recreation and Parks Department to determine if you need to apply for an Outdoor Special Event Permit. The need for police services will be determined based upon your application. If your event does not fall into this category, contact the Police Department by email or by telephone at (910) 692-2732. On-duty officers may be assigned to events that are of a short term nature. For a longer term event, officers can be made available under certain circumstances. The Extra Duty Employment Application contains information and restrictions on this service. You may complete and mail the form or bring it to the Police Department. Your request will be reviewed and you will be contacted to discuss the event.

16. I am planning on leaving my vehicle parked unattended at the Southern Pines Train Station while I am away. Do I need to notify the police department and ask them to keep a check on it?

You may contact the Southern Pines Police Department to request that your vehicle be checked on while away. As time permits during regular patrol, officers will check the unattended vehicle for any signs of crimes or other issues that would need to be reported to the owner. Call the Communications Center at 910-692-7031 to process a request or submit the Vehicle Parking Information Form electronically. Submitting this information may also prevent the possibility of your vehicle being towed from that particular location.

17. My organization would like to solicit funds for charitable purposes. Is this activity regulated in Southern Pines?

The Town of Southern Pines Code of Ordinances regulates activities that relate to charitable and religious solicitations. Complete the Application for Certificate for Charitable and Religious Organizations form, attach all pertinent documents and bring it to the police department. We will process your application and notify you of the outcome. Please review Chapter 114 of the ordinance for more information.

18. I am applying to the North Carolina Alcohol Beverage Control Commission for a Retail ABC Permit and/or a Special Occasion/Temporary Permit. Do I need to notify the police department?

The Southern Pines Police Department must be notified of any application to the North Carolina Alcohol Beverage Control Commission for a business or event that is located or will take place in Southern Pines. Depending on the type of application, we must either sign the form or provide information that will be used by the Commission during their consideration of your application. Complete the ABC Permit Application – Information & Release form , attach all pertinent documents and bring it to the police department. We will complete the law enforcement portion of your application and return it to you and then you may file it with the Commission.

19. I would like to solicit door-to-door for business purposes. Is this activity regulated in Southern Pines?

The Town of Southern Pines Code of Ordinances regulates this activity. A Town of Southern Pines Business License  is required. Please review Section 114.01 of the ordinance for more information.

20. I have a business that deals in precious metals. Do I need a permit to operate in Southern Pines?

The Town of Southern Pines Code of Ordinances regulates all businesses. Chapter 66 of the North Carolina General Statutes regulates dealers in precious metals. The statutes require dealers and employees in businesses that deal in precious metals to submit the application to the police department. Complete the Application for a License as a Precious Metal Dealer/Certificate of Compliance for Employee Registration form, attach all pertinent documents and bring it to the police department. If you have more than four (4) employees engaged in precious metals processing, please also complete the Precious Metal Dealer/Employee Registration continuation form. Additionally, there are several forms required by the North Carolina Department of Crime Control & Public Safety that must be submitted with your application. You must also submit the State Bureau of Investigation Authority for Release  of Information form. We will process your application and notify you of the outcome. Please refer to Chapter 66 of the North Carolina General Statutes for additional information.

21. I have an issue with an animal. Who do I contact?

The Moore County Health Department, through Moore County Animal Control, is responsible for animal control in Moore County, including Southern Pines. Moore County Animal Control is primarily responsible for enforcing all laws of the state and all ordinances of the county pertaining to animals and cooperating with local law enforcement in fulfilling this duty; enforcing all laws pertaining to rabies control; investigation of all animal bites and quarantine of any domestic animal suspected of having rabies; canvasses for the propose of ascertaining compliance with rabies statutes; investigation of cruelty cases; investigation of nuisance situations; investigation of vicious or dangerous dogs; impoundment of stray domestic animals. Animal Control is not responsible for, or licensed to deal with any situation concerning wildlife, unless a rabies issue is suspected. Animal Control operates during normal business hours of 8:00 AM until 5:00 PM, Monday through Friday. An On Call Officer is available for emergency situation thru 911 after hours and on the weekends and holidays. (SOURCE: Moore County Animal Control website). The On Call Policy and more information about Animal Control is listed on their website. If you see a stray dog or cat, contact Moore County Animal Control at (910) 947-2858. Animal Control will place traps to capture stray animals in a humane way but needs the permission of the property owner to place the traps. Remember that Town of Southern Pines Code of Ordinances prohibits allowing an animal to run at large. “Running at Large” means “Off the premises of the owner, and not under the control of the owner or a member of his or her immediate family or other authorized person either by leash, cord, chain, or other tangible device.” (SOURCE: Town of Southern Pines Code of Ordinances Chapter 91).

22. How do I report possible terrorist activity?

If you would like to report a suspected terrorist or suspicious criminal activity, you may contact the Federal Bureau of Investigation at www.fbi.gov. www.fbi.gov

▼

Public Works

Show All Answers

1. Before I dig on my property how do I get my utilities located or marked?

To locate all utilities on your property, including water, sewer, electric, cable, internet, and phone, please call 811. They will come out and mark the entry points into your property and the underground lines to your home.

2. How do I get a driveway/erosion and sediment control/water and sewer service form?

You can print out forms from our website or pick one up at the Public Works office at:
801 SE Service Rd
Southern Pines, NC 28387

3. How do I find out if water and sewer is available at or near my property; and if it's not, how do I get the line extended?

Please come and visit engineering services at the Public Works office. You may call ahead for an appointment at 910-692-1983, ext. 6223.

4. What streets does the town maintain?

The town maintains town-owned paved streets and dirt roads in the town. State system roads are maintained by North Carolina Department of Transportation (NCDOT) at 910-947-2233. For State roads, you can find out more information or make a complaint at the state DOT website.

There are also private streets in town. If you live in a gated community, your street is probably maintained by your homeowners association or developer.

5. Which streets does the town sweep?

The town typically sweeps every street within town limits that has curb and gutters.

6. Who do I call for questions or problems regarding my garbage or recycling services?

The town contracts with Waste Industries to provide garbage and recycling services. For any questions or problems, please call Waste Industries at 866-423-4122.

7. How can I apply for my recycling to be picked up on the front porch?

Residents with handicaps and disabilities may request to have their recycling containers picked up on their front porch by submitting a Disabled Consideration Request. The request forms can be obtained by calling the town at 910-692-1983, ext. 6225.

8. How do I dispose of electronics such as televisions or computers?

Moore County operates a number of convenient drop off locations where you can recycle electronics. The nearest locations to Southern Pines are on Highway 5 between Aberdeen and Pinehurst and on Highway 15/501 at Hillcrest, near Carthage.

9. What are my scheduled pick-up days for garbage and recycling?

You can find your scheduled pick up day by referring to the Garbage Schedule Map or by using the interactive map on the town’s Geographic Information System (GIS) site.

10. How often does yard waste get picked up?

Approximately once every two weeks on the same day as garbage and recycling collection.

11. What size must tree limbs be in order to be picked up?

Tree limbs must not be more than 4 feet in length or 4 inches in diameter, and they must be separated from yard rakings.

12. How do I report a pothole?

When you see a pothole, please report it to the Town of Southern Pines Public Works Department at 910-692-1983, ext. 6225.

13. How do I get the ditches in my neighborhood cleaned out so it doesn't flood when it rains?

Call the Public Works Department at 910-692-1983, ext. 6225.

14. What do I do if I see a dead animal on the road?

Call the Public Works Department at 910-692-1983 with the location, and, if the animal is determined to be on a town right-of-way, they will arrange for removal. A dead animal on private property is the responsibility of the property owner.

15. Who should I call if I have a sewer backup?

If there is a possibility that your sewer problem is in the town’s portion of the lines, you should call the town first, not a plumber; call 910-692-1983. We will gladly come and correct the problem if it is in the town’s system, or let you know if you need to call a plumber.

16. What if I have a water main break or sewer backup after hours?

If you have a sewer backup or water main break after hours on weekdays, weekends, or holidays please contact the town at 910-692-1627.

17. What's a sewer backup?

Sewer backups are not just a 'bad smell' in your house. Sewer backups are usually first indicated by a combination of your toilet not flushing properly and none of your drains working properly. You may also see sewage coming into your house from your toilets or drains.

18. What is a water main break?

A water main break is where the line in the street or leading up to your house before the water meter has broken and is releasing water. If the water is leaking after the meter, shut off the water at the meter and call a plumber. If the water is leaking before it arrives at the meter (usually seen by large amounts of water in the yard or street), please call public works at 910-692-1983.

19. What if it's after hours and I find out my water has been cut off?

Water services may be restored on the following business day once any billing discrepancies have been resolved. There are no after-hours services available to turn your service back on. Please contact the Utility Billing Office at 910-692-2206, or visit:
180 SW Broad St.
Southern Pines, NC 28387

20. What if I have an issue with my water bill?

Please contact the Billing and Collections Office at 910-692-2206, or visit:
180 SW Broad St.
Southern Pines, NC 28387

21. How do I apply for a new water and/or sewer taps?

If you are applying for a new water or sewer tap, contact the Town of Southern Pines Public Works Department at 910-692-1983, ext. 6228.

22. Where do I pay my water bill?

Pay Online:
Set up auto payments or make one-time payments as a guest at bit.ly/pay_tosp

Pay by Phone:
Pay by phone at 1-800-272-9829.  Enter jurisdiction code 4395.  ACI charges a nominal fee for this service.

Pay by Bank Draft:
The bank draft application can be downloaded or is available at the Utility Billing Office. Once the form has been completed and a voided check attached, please return the documents to the Utility Billing and Collections Office.

Pay in Person:
Billing and Collections Office:
180 SW Broad St.
Southern Pines, NC 28387

Secure Drop Box:
One box is at our front door.  Or stay in your vehicle and use the box behind our building, on the left before the post office boxes.  Include the bottom portion of the bill along with a check or money order (no cash).

Pay by Mail:
Town of Southern Pines
P.O. Box 600
Southern Pines, NC 28388

23. How do I report concerns about sight hindrances, mowing on Town property, or tree issues?

Please contact the Buildings and Grounds Division at 910-692-4863 and we will handle the situation promptly.

▼

Recreation & Parks

Show All Answers

1. How to Register for Athletics and Programs

Registration:

• Programs and Events Co-Sponsored with Other Organizations  See their individual websites for information and registrations:
  • ACSandhills soccer 
  • Sandhills Optimists baseball and football.  
  • Springfest, Christmas Trees & Parade (SPBA); 
  • Veterans Parades (Sandhills Veterans); 
  • Christmas Carriage Parade (Moore County Driving Club)
• Online or Onsite Registration:
  • Autumnfest 5K (First Weekend in October):  Active.net
• Registration for Southern Pines Recreation Programs and Athletics:  
  • Recreation & Parks page at https://secure.rec1.com/NC/southern-pines-nc/catalog
  • Online ONLY Registration is on a first registration and paid basis when a space is available.
  • Online access via a laptop is available Monday - Friday in both Recreation offices 8:30 am - 4:30 pm.
  • Internet access is also available at the Southern Pines Library.
  • Rates are: Southern Pines Resident or Non-resident membership (R) / Non-Resident (NR)
• Rates: Am I a Resident (r) / Non-Resident (nr) ?  
•  Residency - Non-Resident Membership 

Refunds and Credits

• Registration Fees (if any) are not refundable or transferable.
• Non-Refundable Deposits (if any) are not refundable or transferable.
• Non-Resident Membership fees are not refundable or transferable
• Requests for refund or credit of any refundable portion of fees paid must be received in writing (or email) at least 5 full days before the program begins.
• Refunds Policy for details.

2. How do I rent / reserve a facility?

How to Rent / Reserve a Facility

See Recreation & Parks 

3. Water Sports and Fishing available

Water Sports and Fishing allowed at Reservoir Park Lake

• See Facility pages for more information
• Park is open every day of the year, free to the public.

Boats, kayaks and paddle boards are allowed on this 95 acre lake.  

• No gasoline engines--only paddles and electric motors allowed.
• Boat ramp and kayak dock

Fishing

• A valid fishing state issued fishing license is required as per North Carolina rules.
• Fishing from shore or by boat (see above).

Swimming and wading are not allowed.

4. Park Regulations

Town of Southern Pines, North Carolina Recreation & Parks Rules & Regulations.

• Parks and Greenway Trails are open dawn to dusk
  Exception:  Some lighted tennis, pickle ball and basketball courts are open to 11 pm when available
• Pets must be leashed (except at Martin Park - And Off-Leash Facility)
• Town of Southern Pines is Alcohol & Tobacco Free  Tobacco and Nicotine Vapor ordinance prohibits the use of Tobacco and Nicotine Delivery Products in Town Parks, Greenways, and Outdoor Athletic Facilities. The use of Alcoholic beverages is also prohibited.
• There are specific rules for individual parks and facilities. See individual facility pages for more information

Town of Southern Pines, North Carolina Code of Ordinances

https://codelibrary.amlegal.com/codes/southernpines/latest/spines_nc/0-0-0-1

32.61  Information, Notification as to Park Regulations; Notice of Violations

A.  All recreation ordinances, rules, and regulations pertaining to citizens and participants will be published in the local papers annually.  They shall also be given out to all participants in organized activities or programs sponsored by the town Recreation and Parks Department for one year.  From the date of adoption they will be available at the town administration buildings, police station, and Recreation and Parks Department.  All citizens or participants that are confronted with a recreation and parks ordinance violation charge shall be issued by hand or mailed all ordinance pertaining to the recreation and parks facilities.

B. The Recreation & Parks Department staff, Fire Department and town administrators shall have the authority to aid the Police Department in informing citizens and supervising facilities in accordance with all ordinances pertaining to recreation and parks.

Ordinance 99-12:  Leash and Clean Up After Pets
"It shall be unlawful for any animal’s owner to allow or permit a dog or other animal to run at large in any park or recreation facility except at a designated off-leash facility/dog park."

 

▼

Town Council

Show All Answers

1. How can I participate at Town Council or other public meetings?

You can attend any public meetings or work sessions of the Town Council or the five volunteer boards. Town Council work sessions and agenda meetings are not open to public comment, but regular meetings typically are.

Meetings scheduled to discuss particularly hot topics often have more time allotted to public questions or comments.

Please see these guidelines for making a public comment at a regular meeting.

▼

Utility Billing & Collections

Show All Answers

1. Where do I pay my water bill?

Pay Online:
Set up auto payments or make one-time payments as a guest at bit.ly/pay_tosp

Pay by Phone:
Pay by phone at 1-800-272-9829.  Enter jurisdiction code 4395.  ACI charges a nominal fee for this service.

Pay by Bank Draft:
The bank draft application can be downloaded or is available at the Utility Billing Office. Once the form has been completed and a voided check attached, please return the documents to the Utility Billing and Collections Office.

Pay in Person:
Billing and Collections Office:
180 SW Broad St.
Southern Pines, NC 28387

Secure Drop Box:
One box is at our front door.  Or stay in your vehicle and use the box behind our building, on the left before the post office boxes.  Include the bottom portion of the bill along with a check or money order (no cash).

Pay by Mail:
Town of Southern Pines
P.O. Box 600
Southern Pines, NC 28388

2. I have a leak, can the town help me?

If you have a leak, we are happy to offer you a free leak adjustment. The leak adjustment will never lower your bill below your average payment, only reduce a clear increase in usage. You may apply for this adjustment once per year. Please contact Utility Billing at 910-692-2206 for more information.

3. Can you please tell me more about the town's cemetery and how to buy a plot?

The town owns and takes care of a cemetery on Morganton Road, near the U.S.-1 interchange. We sell plots to both residents and nonresidents. The current rate for residents is $400 per plot, and $500 per plot for nonresidents. Please contact the Utility Billing Office at 910-692-2206 for the appropriate forms to identify and purchase a plot.  Visit the Mt Hope Cemetery Facilities page for more information.

4. Do I need a Business License

The only Business License required by the Town of Southern Pines is a Beer and Wine Privilege License.

5. How do I discontinue my utilities?

Please complete this form and return it to the Utility Billing Office at:
180 SW Broad St.
Southern Pines, NC 28387

The completed form can be accepted in person, by fax or email. You will need to provide a forwarding address for any refunds or final bills.

6. How do I sign up for my water bill?

Please complete this form and deliver in person to the Utility Billing Office at:
180 SW Broad St.
Southern Pines, NC 28387

We can usually turn your water on within a day, although we encourage you to give us greater notice.

7. How do I sign up to pay my utilities via bank draft?

The bank draft application can be downloaded or is available at the Utility Billing Office. Once the form has been completed and a voided check attached, please return the documents to the Utility Billing Office at:
180 SW Broad St.
Southern Pines, NC 28387

A $0.50 monthly credit is given each month your account is on bank draft. Please allow 30 days before your account will be drafted from the date of sign-up.

8. What do I need to know about renting property or building space in Southern Pines?

The Town of Southern Pines requires a deposit for water and or sewer service when you begin renting a property. This deposit is not usually collected by your real estate agent or property manager. The deposit varies and would need to be paid at the Utility Billing Office as part of turning on your water service.

9. What do I need to know about having a swimming pool in Southern Pines?

You should know that when you fill your swimming pool, you can qualify for a waiver on your sewer charge for the amount of water you use for your pool. Please contact the Utility Billing Office at 910-692-2206 to apply for the fee waiver.

10. How do I obtain a Beer & Wine License?

Complete the Beer & Wine License Application with the Town of Southern Pines Utility Billing Department at 180 SW Broad St (910-692-2206) and then take a copy of completed application to the Southern Pines Police Department. 

Complete required inspections with the Planning and Inspections Department ( 910-692-4003) and Local Government Opinion/Packet with the Southern Pines Police Department (910-692-2732).

Submit NC ABC Package to NC ABC Commission in Raleigh. 

When temporary ABC Permit has been issued by the state you must bring it to the Utility Billing Department. Then your local Beer and Wine License can be generated and paid for.