Show All Answers

1. I have a leak, can the town help me?

If you have a leak, we are happy to offer you a free leak adjustment. The leak adjustment will never lower your bill below your average payment, only reduce a clear increase in usage. You may apply for this adjustment once per year. Please contact Utility Billing at 910-692-2206 for more information.

2. How do I discontinue my utilities?

Please complete this form and return it to the Utility Billing Office at:
180 SW Broad St.
Southern Pines, NC 28387

The completed form can be accepted in person, by fax or email. You will need to provide a forwarding address for any refunds or final bills.

3. How do I sign up for my water bill?

Please complete this form and deliver in person to the Utility Billing Office at:
180 SW Broad St.
Southern Pines, NC 28387

We can usually turn your water on within a day, although we encourage you to give us greater notice.

4. How do I sign up to pay my utilities via bank draft?

The bank draft application in on the back of your monthly payment coupon, or available at the Utility Billing Office. Once the form has been completed and a voided check attached, please return the documents to the Utility Billing Office at:
180 SW Broad St.
Southern Pines, NC 28387

A $0.50 monthly credit is given each month your account is on bank draft. Please allow 30 days before your account will be drafted from the date of sign-up.

5. What do I need to know about renting property or building space in Southern Pines?

The Town of Southern Pines requires a deposit for water and or sewer service when you begin renting a property. This deposit is not usually collected by your real estate agent or property manager. The deposit varies and would need to be paid at the Utility Billing Office as part of turning on your water service.

6. What do I need to know about having a swimming pool in Southern Pines?

You should know that when you fill your swimming pool, you can qualify for a waiver on your sewer charge for the amount of water you use for your pool. Please contact the Utility Billing Office at 910-692-2206 to apply for the fee waiver.

7. Can you please tell me more about the town's cemetery and how to buy a plot?

The town owns and takes care of a cemetery on Morganton Road, near the U.S.-1 interchange. We sell plots to both residents and nonresidents. The current rate for residents is $400 per plot, and $500 per plot for nonresidents. Please contact the Utility Billing Office at 910-692-2206 for the appropriate forms to identify and purchase a plot.  Visit the Mt Hope Cemetery Facilities page for more information.