Administration

Show All Answers

1. How do I apply to join one of the volunteer boards?
2. When are Town Council meetings?
3. What is the difference between the Town Council's agenda meeting, work session, and regular meeting?
4. What can the Town Council do?
5. How do the five volunteer boards interact with Town Council?
6. Do the five volunteer boards make decisions that are implemented in the town?
7. Where can I find meeting agendas and minutes?
8. How can I get involved in the town?

E-Books & E-Audiobooks

Show All Answers

1. What is an e-book?
2. How do I access e-books?
3. Do I need any special software in order to view the e-books?

Library

Show All Answers

1. How do I obtain a library card?
2. What if I live outside the town of Southern Pines?
3. When can I check out library materials?
4. How many items can I check out?
5. How long can I keep the library materials?
6. What if I need to keep the library materials longer?
7. What if I don’t return the materials on time?
8. What if I can’t find the materials I want?
9. In addition to checking out materials, how may I use my library card?
10. What if I forget my library card?
11. May I loan my card to someone?
12. Can I place a hold from home?
13. What is a PIN and how can I get one?
14. What else can I do with my PIN?
15. I’ve forgotten my PIN. What should I do?
16. What is email notification, and how can I get it for my library account?
17. Why am I not getting my email notifications?
18. Why has my email notification been canceled?
19. Are there any handouts / instructions that can help me?
20. Why is my iPad / iPhone asking me to authorize my Adobe ID?
21. Why am I getting an error when trying to download part of my e-audiobook on my iPad / iPhone?
22. What is the Southern Pines Public Library Strategic Plan?

Planning Department

Show All Answers

1. What do I do if I have a question or information request?
2. How do I stay up-to-date regarding planning happenings within the City?
3. How can I find agendas and minutes from Board meetings and public hearings?
4. Are there are entities that can impact a decision on zoning for my site?
5. How can I find more information on regulations affecting the Historic District?
6. What is the Unified Development Ordinance (UDO)?
7. What is the difference between the UDO and the Code of Ordinances?
8. How can I find out more information about the UDO?
9. How can I find out about zoning?
10. What are the rules about signage?
11. How do I find out if my land is affected by endangered species or conservation regulations?
12. When are public hearings and how can I participate?
13. What does public hearing sign look like and what does it do?
14. What does the Planning & Adjustments Board do and how I can participate?
15. What is the Technical Review Committee?

Police

Show All Answers

1. I want to stay informed about crime and other activities and events taking place in my community. What is the best way to do that?
2. How do I report a crime, accident or suspicious circumstance?
3. How do I get a copy of a police report?
4. I received a parking ticket from the Southern Pines Police Department or the Southern Pines Fire/Rescue Department. What do I do?
5. I would like to research the crime statistics in Southern Pines. How can I get that information?
6. How do I request “Special Attention” for a specific problem?
7. I would like a police patch for my collection. How do I get one?
8. I am going to be out of town. Will the police department watch my house while I’m gone?
9. I am opening a new business in Southern Pines. How can I provide contact information to the police department in case of an emergency?
10. I would like to do my part to reduce the chance my property will be a target for criminals. Is there anything I can do?
11. I am thinking of having an alarm installed at my home/business. Is there anything I need to know?
12. I was really pleased with the quality of service I received from a Southern Pines Police Department employee. How do I let the police department know?
13. I need to get my fingerprints taken for a professional license, foster care/child care application, employment application, rental/lease application or for another purpose. Can the police department
14. I have a Tow Agency and would like to know how my agency can be included in the department’s rotation list when a wrecker is needed.
15. I am hosting an event in Southern Pines and I would like a police officer to provide additional security. Is that possible?
16. I am planning on leaving my vehicle parked unattended at the Southern Pines Train Station while I am away. Do I need to notify the police department and ask them to keep a check on it?
17. My organization would like to solicit funds for charitable purposes. Is this activity regulated in Southern Pines?
18. I am applying to the North Carolina Alcohol Beverage Control Commission for a Retail ABC Permit and/or a Special Occasion/Temporary Permit. Do I need to notify the police department?
19. I would like to solicit door-to-door for business purposes. Is this activity regulated in Southern Pines?
20. I have a Taxicab/Taxicab Agency. Do I need a permit to operate in Southern Pines?
21. I have a business that deals in precious metals. Do I need a permit to operate in Southern Pines?
22. I have an issue with an animal. Who do I contact?
23. How do I report possible terrorist activity?

Public Works

Show All Answers

1. Before I dig on my property how do I get my utilities located or marked?
2. How do I get a driveway/erosion and sediment control/water and sewer service form?
3. How do I find out if water and sewer is available at or near my property; and if it's not, how do I get the line extended?
4. What streets does the town maintain?
5. Which streets does the town sweep?
6. Who do I call for questions or problems regarding my garbage or recycling services?
7. How can I apply for my recycling to be picked up on the front porch?
8. How do I dispose of electronics such as televisions or computers?
9. What are my scheduled pick-up days for garbage and recycling?
10. How often does yard waste get picked up?
11. What size must tree limbs be in order to be picked up?
12. How do I report a pothole?
13. How do I get the ditches in my neighborhood cleaned out so it doesn't flood when it rains?
14. What do I do if I see a dead animal on the road?
15. Who should I call if I have a sewer backup?
16. What if I have a water main break or sewer backup after hours?
17. What's a sewer backup?
18. What is a water main break?
19. What if it's after hours and I find out my water has been cut off?
20. What if I have an issue with my water bill?
21. How do I apply for a new water and/or sewer taps?
22. Where do I pay my water bill?
23. How do I report concerns about sight hindrances, mowing on Town property, or tree issues?

Recreation & Parks

Show All Answers

1. How do I register for a program?
2. After I've registered for a program, will I hear from the office?
3. What does "r/nr" mean when it is listed under a program?
4. What does min/max mean in the program description?
5. If I decide that I don’t want to attend a program after I have registered, do I get my money back?
6. Are nonresidents allowed to attend special events (even if they are free)?
7. Do you accept registration and payment on site for a program or must I preregister?
8. How can I find out about schedule changes for sports practices/games or program events, such as a rain out?
9. How can I find out the time schedule for a specific event or program?
10. Can I do water sports at any of the town parks?
11. What indoor facilities are available for public use?
12. Where/when is the local farmers market?
13. Who do I contact if I have a complaint or suggestion about a program or park?

Town Council

Show All Answers

1. How can I participate at Town Council or other public meetings?

Utility Billing & Collections

Show All Answers

1. What do I need to know about renting property or building space in Southern Pines?
2. What do I need to know about having a swimming pool in Southern Pines?
3. I have a leak, can the town help me?
4. How do I discontinue my utilities?
5. How do I sign up for my water bill?
6. Can you please tell me more about the town's cemetery and how to buy a plot?
7. How do I sign up to pay my utilities via bank draft?